Free Salesforce Certified AI Specialist Practice Questions
Preparing for the Salesforce Certified AI Specialist exam can be challenging, but with the right resources, you can increase your chances of success. One of the most effective ways to study is through practice questions. By using free Salesforce Certified AI Specialist practice questions, you can familiarize yourself with the exam format, identify key concepts, and build your confidence. Moreover, these questions allow you to pinpoint areas where you may need to focus more attention, ensuring a thorough preparation for the real test.
Question 1: Northern Trail Outfitters (NTO) is implementing Einstein Generative AI and needs to assess whether generated content contains inappropriate language. Which feature of Einstein Generative AI provides this functionality?
A) Sentiment Analysis
B) Toxicity Scoring
C) Text Classification
Show Answer
B) Toxicity Scoring
Explanation: Toxicity Scoring is a specific feature of Einstein Generative AI that identifies and quantifies harmful or inappropriate language in generated content, ensuring that the content is appropriate and safe for use.
Question 2: Blissful Health is using Einstein AI to generate personalized reports but needs to mask sensitive data before it’s used in AI training. What feature should be enabled to mask this data?
A) Data Masking
B) Data Encryption
C) Secure Data Retrieval
Show Answer
A) Data Masking
Explanation: Data Masking is the technique that alters sensitive data in a way that allows it to be used for training AI models without exposing actual personal or confidential information. This helps comply with privacy and security standards.
Question 3: A healthcare company is implementing Einstein Generative AI but wants to ensure that any AI-generated content is based on accurate, real-time data from its secured systems. Which feature should be used to ensure data is securely retrieved and grounded?
A) External Data Cloud Integration
B) Manual Data Integration through custom APIs
C) Dynamic Grounding with Secure Data Retrieval
Show Answer
C) Dynamic Grounding with Secure Data Retrieval.
Explanation: Dynamic Grounding ensures AI outputs are based on the most accurate and real-time data available, while Secure Data Retrieval ensures that the data is accessed in a secure manner, maintaining compliance with data security standards.
Question 4: In the context of Salesforce AI, what is the purpose of Prompt Defense?
A) To protect user data from being accessed by unauthorized third parties.
B) To prevent AI models from generating responses that violate ethical or legal guidelines.
C) To improve the accuracy of AI-generated prompts by optimizing queries.
Show Answer
A) To prevent AI models from generating responses that violate ethical or legal guidelines.
Explanation: Prompt Defense is designed to ensure that AI models, such as Salesforce Einstein, generate safe, ethical, and compliant responses. It prevents AI systems from producing harmful or inappropriate content, ensuring that AI interactions with users adhere to guidelines and legal frameworks, protecting both users and businesses.
Question 5: GlobalTech Solutions (GTS) is considering using Salesforce’s generative AI capabilities for customer service automation. However, they have strict data security policies in place. Specifically, GTS requires the following:
- No data should be used by external language model providers for training purposes.
- Customer data should not be retained by third-party vendors after processing.
- Data should remain within the Salesforce environment and should not be accessible by any external service.
Which feature of the Einstein Trust Layer should the AI Specialist recommend to ensure GTS’s requirements are met?
A) Data Encryption
B) Zero-Data Retention Policy
C) Prompt Defense
Show Answer
B) Zero-Data Retention Policy
Explanation: The Zero-Data Retention Policy ensures that no data is retained outside the Salesforce organization and that data sent to third-party language models is not stored, accessed, or used for training. This feature aligns with GTS’s requirements for data security, ensuring that no external providers can access or use their data for any purpose beyond the immediate transaction.
Question 6: Acme Corp. is implementing Einstein AI and wants to track all user interactions and AI outputs for auditing purposes. Which feature should Acme Corp. enable to meet this requirement?
A) Enable Salesforce Shield Encryption
B) Use custom logs for tracking user interactions
C) Enable audit trail in the Einstein Trust Layer
Show Answer
C) Enable audit trail in the Einstein Trust Layer
Explanation: Generative AI audit data (also known as audit trail) includes data about the Einstein Trust Layer features such as data masking and toxicity scores.
Question 7: What does a toxicity score of 1 mean in the Einstein Generative Toxicity Score?
A) Most Toxic
B) Not Toxic
C) Safe
Show Answer
A) Most Toxic
Explanation: The scores for all other categories indicate the toxicity in each category, and range from 0 through 1, 1 being the most toxic. We consider toxicity scores of 0.5 and above as toxic for that category.
Question 8: What does a safety category score of 1 mean in the Einstein Generative Toxicity Score?
A) Not Safe
B) Most Toxic
C) Safest
Show Answer
C) Safest
Explanation: The score for the safety category ranges from 0 through 1 with 1 being the safest. We consider a safety score that is between 0.5 and 1 as safe.
Question 9: Northern Trail Outfitters (NTO) is looking to automate their service team’s replies to customers using Einstein. Which feature does NTO need to enable for automated replies?
A) Einstein Auto Replies
B) Einstein Service Replies
C) Einstein Email Assistant
Show Answer
B) Einstein Service Replies
Explanation: Einstein Service Replies is designed to automatically generate responses to customer inquiries based on the context and content of the case. This saves time for agents and ensures faster response times for customers.
Question 10: A customer support team wants to analyze call logs and transcriptions to gain insights into customer interactions. Which feature should they use to explore these call interactions?
A) Einstein Voice Insights
B) Einstein Call Transcription
C) Call Explorer
Show Answer
C) Call Explorer
Explanation: Call Explorer is a feature that enables users to explore and analyze call logs, providing insights into customer conversations. This can help identify trends, customer sentiments, and common issues in interactions.
Question 11: Blissful Health wants to use AI to automatically generate details from their customer service calls. Which Salesforce feature can provide this capability?
A) Call Summaries
B) Voice-to-Text Integration
C) Einstein Call Analytics
Show Answer
A) Call Summaries
Explanation: Call Summaries automatically generate brief summaries from customer service calls, saving agents time and helping them quickly review key details from customer conversations. This functionality is part of Einstein’s AI-powered voice features.
Question 12: What is the primary purpose of Einstein Work Summaries in Salesforce?
A) To generate automated email responses for customer inquiries
B) To provide a concise summary of daily tasks and priorities for sales reps
C) To classify support cases based on their content
Show Answer
A) To provide a concise summary of daily tasks and priorities for sales reps
Explanation: Einstein Work Summaries help sales representatives by summarizing their daily tasks, priorities, and key activities, allowing them to focus on the most important actions. It does not generate email responses or classify cases.
Question 13: Which feature generate personalized service experiences and reduce service rep handling time with AI-generated email responses, grounded in your knowledge base.
A) Einstein Email Replies
B) Einstein Reply Recommendations
C) Einstein Service Replies for Email
Show Answer
C) Einstein Service Replies for Email
Explanation: Einstein Service Replies for Email uses AI to automatically respond to customer emails. By training the model on common customer interactions, the system can generate appropriate responses, saving time and improving customer service efficiency.
Question 14: Which feature analyzes chat transcripts to recommend relevant replies during chat and messaging sessions.
A) Einstein Reply Recommendations
B) Einstein Knowledge Creation
C) Einstein Service Replies
Show Answer
A) Einstein Reply Recommendations
Explanation: Einstein Reply Recommendations works by analyzing past interactions and suggesting appropriate responses based on that data. To enhance the system’s effectiveness, past replies and interactions must be used for training the model.
Question 15: Acme Corp. wants to predicts field values of customer service cases based on their content. Which feature of Einstein should Acme Corp. use to automate case classification?
A) Einstein Knowledge Base
B) Einstein Case Routing
C) Einstein Case Classification
Show Answer
C) Einstein Case Classification
Explanation: Einstein Case Classification predicts field values like Priority, Reason, or Type for classifying incoming cases based on the text a customer presents in the case Subject and Description.
Question 16: Universal Containers (UC) needs to use Einstein AI to automatically fill in specific fields in a record based on the available data in the system. Which prompt template type should UC use for this task?
A) Sales Email
B) Flex
C) Field Generation
Show Answer
C) Field Generation
Explanation: The Field Generation prompt template type is used to automatically populate fields in records based on existing data in the system. It ensures data consistency and eliminates the need for manual entry, improving productivity.
Question 17: Northern Trail Outfitters (NTO) wants to use Einstein AI to automatically generate personalized sales emails for its team. Which prompt template type should NTO configure to meet this requirement?
A) Sales Email
B) Record Summary
C) Field Generation
Show Answer
A) Sales Email
Explanation: The Sales Email prompt template type is specifically designed to automatically generate personalized sales emails by utilizing customer data and AI insights. This template is best for automating outreach and improving the efficiency of the sales team.
Question 18: What is the main benefit of using the Record Summary Prompt Template in Salesforce?
A) It generates an entire summary report for sales opportunities.
B) It creates concise summaries of records based on relevant data for easy review.
C) It automatically categorizes records based on predefined labels.
Show Answer
B) It creates concise summaries of records based on relevant data for easy review.
Explanation: The Record Summary Prompt Template generates a concise summary of key information from a Salesforce record, such as account details, opportunities, or customer service cases. This helps users quickly grasp important information, saving time and improving decision-making without having to manually sift through detailed records.
Question 19: In which all ground technique inputs are considered required and must be present in the prompt template.
A) Ground with Record Merge Fields
B) Ground with Apex Merge Fields
C) Ground with Flow Merge Fields
Show Answer
C) Ground with Flow Merge Fields
Explanation: For flows, all inputs are considered required and must be present in the prompt template. For Apex, inputs are optional unless annotated as required.
Question 20: In which process prompt builder replaces each merge field in the prompt template with real CRM data related to the records that you selected.
A) Grounding
B) Prompt Resolution
C) Prompt Response
Show Answer
B) Prompt Resolution
Explanation: Through a process called prompt resolution, Prompt Builder replaces each merge field in the prompt template with real CRM data related to the records that you selected.
Question 21: What must be enabled to use field generation prompt template type?
A) Dynamic Forms and Fields
B) Dynamic Fields
C) Dynamic Forms
Show Answer
C) Dynamic Forms
Explanation: Dynamic Forms must be enabled to use field generation prompt template type.
Question 22: which action does not support by Einstein Copilot?
A) Create
B) Update
C) Delete
Show Answer
C) Delete
Explanation: Einstein Copilot currently supports various actions like creating and updating records but does not support the Delete Record action.
Question 23: which agent building block orchestrates how an agent launches topics and actions during a conversation to accomplish a task for the user.
A) Large Language Model (LLM)
B) Reasoning Engine
C) Actions and Topics
Show Answer
B) Reasoning Engine
Explanation: Agentforce’s reasoning engine orchestrates how topics and actions carry out a user’s request. Behind the scenes, the reasoning engine works with the LLM to carry out the request.
Question 24: Cloud Kinetics wants to create a custom AI-powered agent that can handle specific business logic and provide personalized responses to customers. Which Salesforce tool should Cloud Kinetics use to design and configure this agent?
A) Prompt Builder
B) Model Builder
C) Agent Builder
Show Answer
C) Agent Builder
Explanation: Platform that allows businesses to easily create and customize AI-powered service agents for customer support, sales, and other business needs.
Question 25: Blissful Health wants to create a custom machine learning model to analyze customer feedback and predict satisfaction. Which Salesforce tool should Blissful Health use to build and train this custom model?
A) Prompt Builder
B) Model Builder
C) Agent Builder
Show Answer
B) Model Builder
Explanation: The Model Builder in Salesforce enables users to create, customize, train, and deploy AI models that are specifically designed to meet their business requirements. This tool allows businesses to adapt AI models to their unique data, improving the relevance and accuracy of AI-driven decisions and insights.
Question 26: What is the main benefit of BYO-LLM (Bring Your Own Large Language Model) in Salesforce?
A) It allows users to import third-party language models for use in their Salesforce applications.
B) It automatically integrates Salesforce’s existing AI models with custom third-party models without any configuration.
C) It allows users to create large language models based on their proprietary data and integrate them into Salesforce.
Show Answer
A) It allows users to import third-party language models for use in their Salesforce applications.
Explanation: BYO-LLM (Bring Your Own Large Language Model) allows users to bring their own pre-trained large language models (LLMs) from external providers into Salesforce, enabling them to leverage advanced AI capabilities. This feature gives businesses the flexibility to integrate external AI models into their Salesforce environment, tailoring solutions to meet specific business needs while maintaining control over the model they use.
Conclusion
In conclusion, utilizing free practice questions is a smart and efficient strategy to prepare for the Salesforce Certified AI Specialist exam. Not only do they provide an in-depth understanding of the exam content, but they also help you refine your problem-solving skills. Ultimately, incorporating these practice questions into your study routine will significantly improve your chances of passing the exam with flying colors. So, take advantage of this valuable resource and get ready to excel!
Salesforce Certified AI Specialist Exam Study Material
- Salesforce Certified AI Specialist Exam Guide
- Salesforce AI Specialist Certification Preparation
- Salesforce Certified AI Specialist Exam Overview
- Drive Productivity with Salesforce AI
- Salesforce Certified AI Specialist FAQ
