Salesforce Certified Agentforce Specialist Guide & Tips

Salesforce is officially updating its AI Specialist exam with a brand-new certification: the Certified Agentforce Specialist exam, launching on March 3rd at 1 PM PST! If you plan to take the exam after that date, you’ll automatically get the updated version, complete with refreshed content and a new name.

About the Salesforce Certified Agentforce Specialist Exam

Number of Questions: The exam consists of 60 questions.
Time Allotted: You have 105 minutes to complete the exam.
Passing Score: To be determined.
Results: You will receive your results immediately after completing the exam.
Cost: The exam costs $200 (Free till 31 Dec. 2025).
Retake Fee: The retake fee is $100.
Location: The exam can be taken online or at a facility near you.
Restrictions: No hard-copy or online materials can be referenced during the exam.
Prerequisite: You do not need any prerequisites to take the exam.

Salesforce Certified Agentforce Specialist Exam Outline

The Salesforce Certified Agentforce Specialist Exam assesses a candidate’s knowledge and abilities in relation to the following objectives.

Prompt Engineering: 30% (18 Questions)

This unit prepares you for the Prompt Engineering section of the Salesforce Agentforce Specialist exam, which makes up 30% of the overall exam. This section of the exam tests these topics.

Given business requirements, identify when it’s appropriate to use Prompt Builder.
Identify the right user roles to manage and execute prompt templates.
Identify the considerations for creating a prompt template.
Given a scenario, identify the appropriate grounding technique.
Explain the process for creating, activating, and executing prompt templates.

Agentforce Concepts: 30% (18 Questions)

his unit prepares you for the Agentforce Concepts section of the Salesforce Agentforce Specialist exam, which makes up 30% of the overall exam. This section of the exam tests these topics.

Explain how an agent works and how the reasoning engine powers Agentforce.
Use standard topics, custom topics, standard agent actions, and custom agent actions.
Manage and monitor agent adoption.
Manage Agentforce user security.
Test an agent using Testing Center.
Deploy an agent from sandbox to production.

Agentforce and Data Cloud: 20% (12 Questions)

This unit prepares you for the Agentforce and Data Cloud section of the Salesforce Agentforce Specialist exam, which makes up 20% of the overall exam. This section of the exam tests these topics.

Improve an agent’s response accuracy and personalize answers with Agentforce Data Library.
Ground with retrievers in Data Cloud.

Agentforce and Service Cloud: 10% (6 Questions)

This unit prepares you for the Agentforce and Service Cloud section of the Salesforce Agentforce Specialist exam, which makes up 10% of the overall exam. This section of the exam tests these topics.

Build an agent that answers questions based on Knowledge articles.
Connect an agent to a digital channel.
Given a scenario, identify the correct generative AI feature in Agentforce for Service.

Agentforce and Sales Cloud: 10% (6 Questions)

This unit prepares you for the Agentforce and Sales Cloud section of the Salesforce Agentforce Specialist exam, which makes up 10% of the overall exam. This section of the exam tests these topics.

Given a scenario, identify the correct generative AI feature in Agentforce for Sales.
Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).

Conclusion

In conclusion, the Salesforce Certified Agentforce Specialist certification validates an individual’s expertise in managing and optimizing customer service processes using Salesforce Agentforce tools and features. By successfully completing the exam, candidates demonstrate their ability to enhance service delivery, drive efficiency, and provide innovative solutions within the Salesforce ecosystem. This certification not only proves proficiency but also equips professionals with the skills needed to excel in customer service roles, making them valuable assets to organizations leveraging Salesforce for their customer support strategies.